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Dakota F
BERRYVILLE, VA | 2021 Buick Encore GXJune 23, 2021By far the best experience at a dealership and Michael made buying my first car awesome. Would recommend this dealer hands down to anyone.Response from Kern Motor Company
June 23, 2021Dakota Fletcher, thanks again for taking the time to leave us this information about your recent visit. If you're ever in need of more help, please let us know!Anne D
WINCHESTER, VA | 2011 GMC TerrainJune 20, 2021Good courteous serviceResponse from Kern Motor Company
June 20, 2021We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.Steven G
WOODSTOCK, VA | 2019 GMC CanyonJune 17, 2021The part replaced under warranty did not fix the problem and this was the second time around with this issue. The service rep should have noticed this a reported it to his supervisor.Response from Kern Motor Company
June 21, 2021Hi, it's upsetting to hear that your experience was anything but stellar. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (540) 667-1500 so we can work towards a resolution. We look forward to hearing from you.Chris H
CLEARBROOK, VA | 2015 Buick LaCrosseJune 17, 2021Service Department was outstanding as always (5 stars and a definitely recommend rating) as for the Body Shop it leaves a lot to be desired (1 star and No recommendation). They failed to completely perform the warranty repairs on the roof the first time and left over spray on the glass. They were notified of the error and I told them to keep the vehicle until the paint work was done properly. During the second pick up the paint work was complete but the over spray remained. I needed the vehicle so I accepted it but left feeling not satisfied. I was told to contact the GM of the dealership which I plan to do soon.Response from Kern Motor Company
June 21, 2021Here at Kern Motor Company, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (540) 667-1500 to discuss ways we can better serve you in the future.Weldon W
WINCHESTER, VA | 2020 GMC 1500 SierraJune 17, 2021Everyone was extremely personable and professional. A wonderful experience.Response from Kern Motor Company
June 23, 2021Thanks for the perfect rating. We're pleased that everything went well for you! We do hope we can be of assistance in the future. Take care!Dave B
WINCHESTER, VA | 2020 GMC AcadiaJune 17, 2021Called for oil change/tire rotation appointment. Took me the next day. In and out in less than an hour. And all employees were very courteous and polite. A job well done by Kern Motor CompanyResponse from Kern Motor Company
June 23, 2021Hi, we really appreciate your positive review! We sincerely value your business and look forward to your next visit!Erika S
WINCHESTER, VA | 2021 GMC 1500 SierraJune 17, 2021They were done when they said they would be and very polite. true to the price. Only thing was , I had a tonneau cover and bed rug put in my 2021 gmc sierra but didn't show me how to operate it. With never having one in any of my prior trucks and being a woman I had no idea. While i was standing at my truck trying to figure out how to work it a nice gentleman from the shop came over and showed me and explained how it operates.Response from Kern Motor Company
June 23, 2021Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!Justin B
WINCHESTER, VA | 2021 GMC AcadiaJune 16, 2021Great Job!Response from Kern Motor Company
June 22, 2021Our staff is committed to providing each of our clients with the best automotive experience!Gary Y
WINCHESTER, VA | 2019 Buick EnclaveJune 15, 2021SatisfactoryResponse from Kern Motor Company
June 19, 2021Hi, thank you so much for the positive review! We hope you have a great day!Sheila S
BLOOMERY, WV | 2018 GMC TerrainJune 15, 2021AlwaysResponse from Kern Motor Company
June 21, 2021Thanks for the perfect rating. We're pleased that everything went well for you!