Gregory H
MOOREFIELD, WV | 2023 GMC Sierra 1500November 27, 2025
well to begin with it took over a week to fix the truck. no loner vehicle. fixed the recall though. they did reduce the charge. only hope it's not an ongoing problem. only had truck a year and costing me this much money. if this keeps up I'm trading the GMC and it won't be here. service manager, great guy. very friendly. 2023 GMC, low miles. shouldn't have this problem.
Response from Kern Motor Company
November 28, 2025We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Brian F
BERRYVILLE, VA | 2025 GMC Yukon XL 1500October 21, 2025
My brand new $ 110,000.00 car has had injectors fail twice with 500 misfires. Dealer said it going to continue happen more often. I want my money back or a 2026 model. It’s that simple. First happened at 100o miles then around 2900 miles. Currently gave it back to me saying it will happen again. Going to have to get my attorney involved unless I get a new car under the lemon law
Response from Kern Motor Company
October 24, 2025Our team has acknowledged this review.
Leequan J
MARTINSBURG, WV | 2024 GMC Sierra 2500 HDOctober 8, 2025
Great experience always 1st class!
Response from Kern Motor Company
October 9, 2025Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Gary S
WINCHESTER, VA | 2023 GMC Sierra 1500October 8, 2025
Excellent service, made appointment for oil change and tire rotation. Allservice was completed in a short time.
Response from Kern Motor Company
October 9, 2025Hi, we're so happy we were able to help you out! Thank you again for choosing Kern Motor Company and we hope to see you again soon!
Jesse H
AUGUSTA, WV | 2025 GMC Sierra 1500September 2, 2025
It was great! Everyone was very helpful and knowledgeable!
Response from Kern Motor Company
September 3, 2025Hi, we're happy you found our staff to be very helpful and knowledgeable during your experience here at Kern Motor Company. Until the next time we meet, take care!
Dale B
STEPHENS CITY, VA | 2019 GMC 1500 SierraAugust 26, 2025
Great service department! Came in $4 under the estimate and did over $1000 more work!
Response from Kern Motor Company
August 27, 2025Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
David H
CROSS JUNCTION, VA | 2024 GMC Sierra 1500July 17, 2025
Nothing but the best at Kern!
Response from Kern Motor Company
July 18, 2025Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Kern Motor Company and we hope to see you again soon!
Timothy S
CROSS JUNCTION, VA | 2025 GMC Sierra 2500 HDJuly 14, 2025
I recently scheduled my first maintenance appointment with Kyle in the service department. During the call, I mentioned that over the past month we had noticed a rattling or squeaking noise—similar to the sound of Styrofoam rubbing together—coming from the area around the dash entertainment screen. When I arrived to drop off my 2025 2500HD Denali diesel, Kyle greeted me, checked in the vehicle, and personally came out to understand exactly where the issue was coming from. He was professional, knowledgeable, and friendly throughout the entire interaction. What stood out most was his genuine interest in resolving the issue—he took the time to discuss it in detail so he could accurately relay the concern to the service technician. Kyle followed up the next day to let me know the scheduled maintenance was completed. However, he suggested booking a second appointment so the technicians could dedicate more time to properly investigate the dash noise. This was my first experience with the Kerns Service Department, and if Kyle is any indication of the overall team, they’ve earned my loyalty for as long as I own this vehicle. He could have easily dismissed the issue or said nothing was found, but instead, he went above and beyond to ensure it would be properly addressed. The truck is scheduled to go back in this week to further diagnose the dash issue, but based on this experience, I’m confident the service department is more than capable of handling it.
Response from Kern Motor Company
July 15, 2025Thank you for the awesome feedback! We're so glad to hear that our staff went above and beyond to assist you. We’ll be sure to pass along your kind words and look forward to continuing to assist you with all your future vehicle needs!
Bryon E
BERRYVILLE, VA | 2016 Chevrolet TahoeJuly 11, 2025
Best Service Dept around.
Response from Kern Motor Company
July 12, 2025Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Kern Motor Company and we hope to see you again soon!
Daniel C
MARS, PA | 2025 GMC Sierra 2500 HDMay 9, 2025
Amazing! I wish I lived closer so that they would be my go to dealership.
Response from Kern Motor Company
May 10, 2025Thank you so much for the kind words! We're thrilled to hear you had such a great experience with us. If you ever find yourself nearby, we'd love to have you back as a regular customer. Safe travels, and we hope to see you again soon!
